Terms of use

Please note that terms and conditions can differ between GiveGet® and our Partners. For complete and updated terms and conditions, please refer to GiveGet® and respective Partners.

GiveGet® Terms of Use

1. Membership

1.1. You may apply to be a member of GiveGet® if you are aged 16 years or over and have a current Australian residential address. 

1.2. To become a member, you must register online and complete the GiveGet® application form and sign up process.

1.3. We may refuse your application for membership for any reason. 


2. Your obligations

2.1. Using or quoting your GiveGet® member number during a transaction or registering with GiveGet® in accordance with 1.1 above constitutes acceptance of these Terms and Conditions.

2.2. It is your responsibility to inform us if:

2.2.1. Your personal details change (including, but not limited to, your address, email address or phone number). If we do not have your correct details, we may not be able to contact you about your account or send you offers or rewards, and we may also restrict operations on your account (such as redemption).

2.2.2. You would like your details removed from the account.

2.3. You may terminate your membership at any time and for any reason by contacting us, provided you are the member who initiated the GiveGet® account.


3. Earning points

3.1. Points will be credited to your account after we are notified by a Partner that you have earned points on a Qualifying Transaction by using your GiveGet® member number. We are not responsible for any delay or failure of a Partner to notify us of the details of such transactions. You should contact the Partner if you dispute the points awarded for a Qualifying Transaction.

3.2. Partners have their own Terms and Conditions for awarding points which may change from time to time without notice to you. Partners may also issue bonus points (in addition to any standard base points) under special promotions from time to time. Those Terms and Conditions are available on the GiveGet® website, and form part of these Terms and Conditions.

3.3. Partners may reverse points where a transaction is cancelled or a refund given.

3.4. We may correct erroneous, invalid points or adjust for reversed transactions at any time even if it would put your membership account into a negative points balance.

3.5. You may check your points balance at any time by logging into your account the GiveGet® website or by contacting us at hello@giveget.co. We may also, at our discretion, periodically send you a points summary using the contact details you provided. We may make your points balance available in other ways, for example, on a Partners’ receipt.

3.6. Points do not expire unless you:

3.6.1. have not registered with GiveGet®, in which case they will automatically expire in three months; or

3.6.2. do not earn or redeem any points on your account for a period of 24 consecutive months, then your points will automatically expire and we may also terminate your membership and close your account.

3.7. You cannot transfer, sell, or give your points to any other person.

3.8. GiveGet® points have no cash or monetary value.


4. Rewards

4.1. If you are registered and have sufficient points in your account, you may use your points in exchange for rewards which are listed on the GiveGet® website.

4.2. Additional Terms and Conditions apply to redeeming rewards and form part of these Terms and Conditions. They are available on the GiveGet® website and may change from time to time without notice to you.

4.3. All rewards are subject to availability. We are not responsible to you if any reward is not available for any reason.


5. General

5.1. We may, in our discretion, make any change we see fit to these Terms and Conditions, including, without limitation:

5.1.1. the range of Partners and Qualifying Transactions;

5.1.2. the points you can earn on Qualifying Transactions;

5.1.3. the range of rewards and the number of points required for rewards;

5.1.4. the period for expiry of existing or future points in your account.

5.2. We will give you notice of any change to the Terms and Conditions or as set out in 5.1, at our sole discretion:

5.2.1. via the GiveGet® website; and/or

5.2.2. by direct communications sent to members.

5.3. In addition to the right to terminate in 3.6, we may terminate your GiveGet® membership immediately and without notice where you:

5.3.1. fail to comply with these Terms and Conditions;

5.3.2. provide misleading information or make any misrepresentation to us or to any Partner in connection with GiveGet®;

5.3.3 are abusive or offensive to any of our or our Partners’ staff

5.4. Where your GiveGet® membership is terminated, your account will cease to be entitled to earn and redeem points and your points will be deleted.

5.5. Respecting your personal information is very important to us. The GiveGet® Privacy Policy forms part of these Terms and Conditions. The GiveGet® Privacy Policy sets out what personal information we collect, how we use it, to whom we may disclose it and what your privacy choices are. Our Privacy Policy is available on the GiveGet® website or on request from us by contacting hello@giveget.co.

5.6. We may provide your personal information to parties involved in a purchase or potential purchase of any part of our business.

5.7. We will not be liable to you for the termination of the GiveGet® program for any reason whatsoever, including (without limitation) for any points in your account at the time of termination.

5.8. Any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by GiveGet® whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, our liability to you will in all cases be limited to:

5.8.1. the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;

5.8.2. reinstating number of points in dispute; or,

5.8.3. where the dispute relates to a reward, the number of points required to redeem the reward.

5.9. Any tax, liability, or duty incurred by a member arising from a member’s participation in the GiveGet® program is the responsibility of the member.

5.10. Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.

5.11. In these Terms and Conditions “we”, “us”, or “our” means GiveGet AU Pty Ltd (ABN 52 655 273 448) or its authorised representatives. For details of how to contact us, please see the GiveGet® website or contact us at hello@giveget.co.


6. Definitions

GiveGet® program
means the loyalty program managed by us under which a GiveGet® member earns points on Qualifying Transactions and qualifies for rewards under these Terms and Conditions.

means those companies (and other persons) who have agreed with us to issue points to GiveGet® members under the GiveGet® program and/or provide rewards in exchange for points.

Qualifying Transaction
means a transaction with a Partner for donations or goods or services on which the Partner issues points.

Related Bodies Corporate
has the same meaning as in the Corporations Act 2001.

Terms and Conditions
means this document, and any other documents referred to in it.

means, unless these Terms and Conditions indicate otherwise, each GiveGet® member.


GiveGet® Website Terms of Use

The website and services available at giveget.co (the Website) are governed by these Terms of Use. The Website is operated by GiveGet AU Pty Ltd ABN 52 655 273 448 (“GiveGet”). In these Terms of Use, GiveGet®, ‘us’, ‘we’ and ‘our’ means GiveGet AU and any related bodies corporate.


1. Acceptance of Terms of Use

1.1. By accessing or using the Website you agree to be bound by these Website Terms of Use as they exist at that time, as well as our Privacy Policy (available on our website). The date of these terms is set out below. If you do not agree with these Website Terms of Use or our Privacy Policy (including any amendments to these terms and our policy) you must immediately cease using the Website.

1.2. We may amend these Website Terms of Use from time to time. You should check this page from time to time for changes. Your continued access to and use of the Website constitutes your acceptance of any revisions or changes to these Website Terms of Use.


2. Your Use of the Website

2.1. You agree to only use the Website in accordance with these Website Terms of Use and applicable laws. You may be held personally liable for any unlawful use of the Website.

2.2. You must not:

2.2.1. use data mining or similar data gathering tools or attempt to copy any of the data available via the Website;

2.2.2. upload or permit any virus or malicious code to adversely affect the Website or any associated equipment; or

2.2.3. reverse engineer, decompile or disassemble or otherwise attempt to derive the source code of the Website or any part thereof.

2.3. You must not use the Website to:

2.3.1. mislead or deceive others;

2.3.2. infringe the rights (including intellectual property rights) of GiveGet® or any third party;

2.3.3. impersonate, or otherwise misrepresent your identity or affiliation with any other person or entity;

2.3.4. interfere with or disrupt the operation of the Website;

2.3.5. defame, abuse or harass any individual;

2.3.6. collect or store data about other users of the Website; or

2.3.7. violate any law.

2.4. If you think any content or material on the Website is inappropriate, inaccurate, out of date, unlawful or infringes your rights, please contact us by emailing hello@giveget.co.

3. Intellectual property rights

3.1. We own or license all of the intellectual property rights in the materials, information and content on this Website, including without limitation the text, graphics, logos, icons, images, video and audio clips, designs, interfaces, and the layout of the Website. This content is protected by copyright laws in Australia and overseas.

3.2. You may access, download and print content from this Website for your own personal or internal business purposes only. You must not publish, adapt, communicate to the public, distribute to third parties, amend or make any other copy of any part of the content on this Website without our prior written consent.

3.3. You must not remove any copyright or trademark notices from any materials included in the Website.

3.4. The Website includes trademarks which are protected by law. You may not use our trademarks without our prior written consent, except to legitimately identify our products or services. You may not use any other trade marks that appear on the Website without the consent of the trade mark owner.

3.5. We reserve the right to review, edit, move or delete any content or material displayed on or through the Website at any time without notice and without liability.


4. Security

4.1. The transmission of information over the Internet is not completely secure or error free. In particular, emails or other communications to or from us and information submitted to or accessed via this Website may not be secure and you should use discretion in deciding what information you send to us via these means.

4.2. Emails or other communications to or from us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code.


5. Liability

5.1. To the maximum extent permitted by law, we and each of our directors, officers, employees and agents exclude all liability for any loss or damage (including, without limitation, direct, indirect, special or consequential loss, loss of profits, loss of data or loss of opportunity) which you suffer whether arising under contract, tort (including negligence), equity, statute or any other cause of action, or otherwise as a result of using the Website or any content, information or service available on or from the Website and you release the released parties from all such claims and liability.

5.2. You indemnify and hold GiveGet® and its directors, officers, employees and agents harmless from and against any action, claim, liability, loss or expense relating to or arising from your breach of these Terms of Use or any law, or any activity you engage in via the Website.

5.3. The Website is provided “as is”. To the fullest extent permitted by law, GiveGet® excludes all warranties, representations, implied terms and guarantees about the currency, accuracy, suitability, functionality or reliability of the Website. Without limitation, GiveGet® does not warrant that:

5.3.1. the Website or any of its functions will be uninterrupted or error free;

5.3.2. defects will be corrected; or

5.3.3. the Website or any server that makes it available is free of errors, viruses or malicious code.

5.4. In respect of any conditions, warranties and guarantees which cannot be excluded under statute, to the extent permitted by law, the liability of GiveGet® for a breach of such condition, warranty or guarantee is limited (at its option) to the replacement, repair or resupply of the relevant goods or the resupply or a refund of the cost of the relevant services.


6. Linking and framing

6.1. The Website may contain links to other sites and may display content or information from other sites within frames on this Website. We are not responsible or liable for third party content or information, and do not warrant the accuracy, completeness, currency or suitability of that information for any purpose.

6.2. You may link to our Website provided you do so in a way that accurately indicates that the link is to a GiveGet AU page and is not misleading.


7. Use of electronic addresses

7.1. We may publish electronic addresses of our employees, officers and partners on this Website for business purposes only. The publication of those electronic addresses should not be taken as consent by such employees, officers and partners to receiving unsolicited commercial electronic messages not directly related to GiveGet AU.


8. Termination or suspension of Website

8.1. We have the right to terminate or suspend the operation of the Website (including in part) for any reason without notice and without liability. We may (without limitation) suspend the Website to conduct maintenance or implement updates.


9. Monitoring by GiveGet®

9.1. You acknowledge that GiveGet® has no obligation to monitor your use of the Website, but it has the right to do so at any time for its own business purposes, including as required to determine your compliance with these Terms of Use or to implement updates.


10. Privacy

10.1. Any personal information we collect about you via this Website or otherwise will be dealt with in accordance with our Privacy Policy.

10.2. We may use cookies and other technologies to identify your computer on our server and so we can track your use of this Website. In some instances cookies or other technologies may collect and store personal information about you. Such personal information will only be used by us in accordance with our Privacy Policy.

11. Entire agreement

11.1. These Website Terms of Use constitute the entire agreement between us and you with respect to the Website.


12. No waiver

12.1. If we do not take action in relation to a particular breach of these Website Terms of Use or our Privacy Policy, this will not be treated as a waiver by GiveGet® of any right or remedy in respect of any existing or future breach of these terms or our Privacy Policy.


13. Governing law

13.1. These Website Terms of Use will be governed and construed by the laws of New South Wales, Australia and you unconditionally submit to the non exclusive jurisdiction of the courts having jurisdiction there.

13.2. If any provision of these Website Terms of Use is found to be invalid or unenforceable, the provision will be deemed severed from the Website Terms of Use and the remainder of the terms will continue in full force and effect.

13.3. Although Australian websites may be accessed outside of Australia, we make no representation that the content of the Website complies with the laws of any other country. If you access the Website from outside Australia, you are solely responsible for ensuring compliance with your local laws and for any reliance on Website content.

14. Contact details
You can contact us as follows:

Email: hello@giveget.co

Phone: +61 2 5950 6960 (9am-5pm AEST Mon-Fri)